Import MCM data

Upload a weekly spreadsheet or pull directly from the MCM API — both run the full enrichment + policy-check pipeline.

Drop file here or choose file

Supports .xlsx and .csv — Weekly MCM Quality spreadsheet

Pull configuration

Leave blank for previous week

Comma-separated

Phonetool alias

Fetch from MCM API

Comma-separated. Leave empty to fetch all from current week.

MCM Reviews

AI-generated drafts are ready for your review. Confirm category, points, and issue text — then save to complete. MCMs with critical findings require follow-up.

AI Draft Confirm pre-filled fields & save Needs Review Manual review required ● Critical → policy violation, typically −1 pts ● Warning → verify context before scoring ⌘S Save from anywhere in the review modal

Reviews

MCM ID KPI WHID Title / Insight Category Findings Review POC

No data loaded

Import data to begin reviewing MCMs

Follow-up Tracker

MCMs with critical or warning findings require technician coaching. Log every action — contact, coaching session, or resolution — to close the loop.

Follow-up workflow

Step 1
Pending
Identify MCMs with violations. Review issue and next-step recommendation before reaching out.
→
Step 2
Contacted
Contact the technician or manager. Log what you did — coaching session, Chime, email, or call.
→
Step 3
Resolved
Confirm the issue is acknowledged or corrected. Mark resolved to close the follow-up.

No follow-ups

Import data to see follow-ups

Quality Dashboard

Weekly quality score, KPI breakdown, root cause categories, and reviewer workload — all in one view. Switch weeks using the selector in the top bar.

No data available

Import data to see your dashboard

Weekly Quality Report

Auto-generated plain-text summary ready to paste into Chime, email, or your team wiki. Select a week, hit Generate, and copy.

Report preview

What's included:
  • Executive summary — quality score, total MCMs reviewed, findings count
  • KPI breakdown — per-KPI critical/warning counts and completion rate
  • Root cause categories — Policy Fail, Technical Issue, Vendor, etc.
  • Reviewer workload — who reviewed what and completion %
  • Follow-up status — pending, contacted, resolved counts
Click Generate report above to build the weekly quality summary for week .

Trends & Analytics

MCM volume, finding rates, and review completion tracked week-over-week. Charts appear automatically as you import data for multiple weeks.

No trend data

Import data across multiple weeks to see trends